Customer Service

We're happy to answer questions or help you with exchanges/returns.
Please fill out the form below if you need assistance.

 

Returns Policy

You may return/exchange merchandise within 14 days of delivery for a full refund. We'll also pay the return shipping costs.  Merchandise must not be washed, worn or damaged.  All original tags must be attached and accompanied by item # (found on your email order confirmation).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We currently ship within Canada.  In the next few months will will be expanding to US and other countries.  Please email us at info@viemere.com and we can let you know when it happens!